warungplay linkFrequently Asked Questions

No. Each person may hold only one account on warungplay link. If we detect multiple accounts registered to the same person, we close all duplicate accounts and may forfeit balances. We detect multi-accounting using device fingerprinting, IP address matching, and KYC document comparison. Opening a second account to claim multiple welcome offers or to circumvent account restrictions violates our terms and results in account closure. If you accidentally created two accounts, contact our support team to confirm which one you wish to keep, and we can help you close the duplicate.

warungplay link requires two documents for identity verification: a government-issued ID (such as a passport, national identity card, or driver's license) showing your full name, date of birth, and ID number; and proof of address (such as a utility bill, bank statement, or lease agreement dated within the last three months). Both documents must be clear, colour photos or scans. Upload them through your account settings after registration. Our verification team reviews documents within a standard timeframe. If a document is unclear or does not match your account details, we request a resubmission. Once both documents are verified, you can deposit and use all warungplay link services.

You can adjust account preferences such as email notifications, language, and currency display in your account settings. To temporarily pause your account—for example, during Idul Fitri or Idul Adha—contact our support team and request a pause. We can suspend your account for a set period during which you cannot log in or place bets. When the pause expires, your account reactivates automatically. If you wish to close your account permanently, you must withdraw your entire balance first, then contact support to request closure. Permanent closure is final and cannot be reversed.

If your deposit does not complete, check your payment method (DANA, e-wallet, mobile banking, or bank account) to confirm whether the funds were deducted. If the money left your account but did not reach warungplay link, contact our support team with your transaction ID. We investigate and reissue the funds if the error is confirmed. If the payment was cancelled by your bank or payment provider, retry the deposit or use a different payment method. Withdrawals that fail to process within a standard timeframe are automatically cancelled and your warungplay link balance is restored. In all cases, contact support if you believe a transaction was not handled correctly.

Yes. warungplay link supports deposits and withdrawals via local payment, online payment, e-wallet, and mobile banking through virtual account transfers. When you select a bank transfer method on warungplay link, we generate a unique virtual account number linked to your account. Transfer the deposit amount to that number using your bank's app or branch. The funds arrive within a standard timeframe. Withdrawals to these banks are processed similarly: we issue a virtual account reference, and you receive funds in your bank account within one to two business days subject to your bank's processing window. No additional fees are charged by warungplay link, though your bank may deduct a standard transfer fee.

You can contact warungplay link support via email using the address provided in your account settings under "Contact Us." Include your username, the date and time of your issue, and a clear description of the problem. Our team responds to email inquiries during business hours. For faster assistance with urgent account or withdrawal issues, use the in-app chat feature if available. When contacting support about a transaction, include the transaction ID and any confirmation numbers from your payment method so we can investigate quickly.

New users on warungplay link should read: our Terms & Conditions (covers account rules, bonus terms, and dispute resolution); our Legal Notice (covers jurisdiction restrictions and compliance); and the specific game rules for any market you use—for example, if you bet on Liga 1 or Piala AFF, understand how football match settlement works; if you play live-dealer blackjack or roulette, know the house rules; if you play slots like Aviator or Sweet Bonanza, understand that outcomes are random. Game rules and odds are displayed in the game lobby before you place a bet. Take time to read them. If anything is unclear, contact support before wagering.

warungplay link may offer a new-account welcome bonus subject to terms and conditions. The offer is displayed at registration or after your first deposit. Terms vary and may include minimum deposit amounts, wagering requirements, or time limits. Read the terms carefully. Bonus funds must be used according to restrictions—for example, some bonuses apply only to specific game types. Bonuses cannot be withdrawn as cash unless the terms specifically allow it. If you have questions about your welcome offer, check your account promotions section or contact support for clarification on how to claim and use it.

You can contact warungplay link support via email using the address provided in your account settings under "Contact Us." Include your username, the date and time of your issue, and a clear description of the problem. Our team responds to email inquiries during business hours. For faster assistance with urgent account or withdrawal issues, use the in-app chat feature if available. When contacting support about a transaction, include the transaction ID and any confirmation numbers from your payment method so we can investigate quickly.

warungplay link may offer a new-account welcome bonus subject to terms and conditions. The offer is displayed at registration or after your first deposit. Terms vary and may include minimum deposit amounts, wagering requirements, or time limits. Read the terms carefully. Bonus funds must be used according to restrictions—for example, some bonuses apply only to specific game types. Bonuses cannot be withdrawn as cash unless the terms specifically allow it. If you have questions about your welcome offer, check your account promotions section or contact support for clarification on how to claim and use it.

No. Each person may hold only one account on warungplay link. If we detect multiple accounts registered to the same person, we close all duplicate accounts and may forfeit balances. We detect multi-accounting using device fingerprinting, IP address matching, and KYC document comparison. Opening a second account to claim multiple welcome offers or to circumvent account restrictions violates our terms and results in account closure. If you accidentally created two accounts, contact our support team to confirm which one you wish to keep, and we can help you close the duplicate.